AI Legal Assistant Refund Policy

1. Supplementary Terms

These terms and conditions (Refund Policy) apply in addition to, and form part of, our Terms of Service. If there is any inconsistency between our Terms of Service and this Refund Policy, this Refund Policy will prevail to the extent of the inconsistency. Capitalised terms which are defined in our Terms of Service have the same meaning in this Refund Policy.

2. No refunds

To the greatest extent permitted by law (including the Australian Consumer Law, if applicable), unless otherwise expressly stated by us, all fees and other monies payable by you to us are non-refundable immediately upon payment by you.

We may, in our discretion, where we consider it appropriate to do so in the circumstances:

• partially or fully refund one or more payments made by you;
• provide you with an account credit; or
• provide you with a non-monetary benefit, such as access to services offered by us, or access to paid features of our Services.

3. Plan or subscription changes

To the greatest extent permitted by law (including the Australian Consumer Law, if applicable), unless otherwise expressly stated by us, we have no obligation to agree to any request by you to change or modify plans, subscriptions, or fee arrangements, during any minimum contract period term that you have agreed to (e.g. 12-month commitment terms).

Where you request a change of your plan, subscription, or fee arrangement, we may in
our discretion agree to offer a refund or modification to your existing arrangements,
however, we reserve the right to deduct any fees that we incur as a consequence,
including but not limited to merchant fees and other fees charged by third party payment
processors.

4. Chargebacks and reversed transactions

If you initiate a transfer recall or reverse transaction with your financial institution, or a chargeback on your credit or debit card, or take any similar action, you must pay us an administration fee of AUD $50.00 on demand.

You acknowledge, agree and consent to us setting off any such fees against any monies which we may owe to you from time to time.

5. Disputes

Except as permitted by law, in the event of a dispute between you and us, or between you and any other person using our Services, you must:

• notify us of the dispute either by using the contact facility on our Site (if any), or by contacting us by email at support [at] legalassistant.au;
• provide us with full and complete details of the dispute;
• providing such supporting information or documents as we reasonably request; and
• act reasonably and in good faith with the other parties to the dispute in order to resolve the dispute amicably without formal legal action.