Careers
We are always looking for intelligent a players who love to play at a world-class level. If you love a fast-paced environment that’s intellectually stimulating, technically advanced and dynamic in a team culture that rocks we would love to hear from you.
Legal AI Customer Success Associate
Job description
Company Introduction
Join us at AI Legal Assistant, Australia’s leader in AI legal technology. We have developed the most advanced AI software for lawyers in Australia and New Zealand and are on a mission to become the best in the world. Our innovative team thrives in a dynamic, fast-paced environment, committed to elevating legal practices globally and unlocking unprecedented productivity gains for firms of all sizes.
The role is best suited for a tech-savvy lawyer with 3-8 years of experience who is looking to move with the changing times of AI to a role that is more customer-centric with a focus on training and education. Location: Australia or New Zealand
Role Responsibilities
- Training: Engage in training with new and existing clients on how to extract maximum value from our AI’s capabilities.
- Product Demonstrations: Conduct engaging and informative product demonstrations to prospective clients, showcasing the capabilities of our leading AI software for lawyers.
- Lead Management: Manage the CRM system effectively, handling both inbound and outbound communications to nurture our clients and drive their success.
- Customer Onboarding and Support: Assist new customers in getting set up with our platform, ensuring they have all the necessary tools and knowledge to succeed. Actively follow up to secure customer satisfaction and resolve any issues.
- Advocate for Change: Working diligently with customers to help them understand the value of training and why they should invest time in training sessions as they transform their legal workflows.
- Team Collaboration: Work directly under the CEO and coordinate with support staff and tech teams to align strategies and enhance service delivery.
- AI Prompting & Adoption Guidance: Educate users on prompt engineering principles tailored to legal use cases, helping professionals understand how to communicate effectively with the AI to get accurate, context-aware results.
- Legal-Tech Advisory: Act as a trusted advisor to legal professionals, identifying gaps, risks, and inefficiencies in current processes while recommending AI-powered solutions that align with their business goals.
- Product Feedback Loop: Act as a bridge between clients and internal product teams by capturing feedback, identifying patterns, and recommending feature improvements based on real-world legal needs and user behaviour.
- Content & Resource Development: Assist in creating user-centric educational content (e.g. knowledge base articles, tutorials, training materials) that empower clients to become confident and independent AI users.
Candidate Qualifications and Skills
- Fast Learner and Tech Savvy: Quick to learn new technologies with a deep understanding of digital tools and platforms essential for managing relationships and demonstrating software.
- Communication Skills: Excellent communication skills, both written and spoken, are crucial for this role.
- Flexibility and Commitment: Ready to do whatever it takes to be the best, including managing varying schedules and meeting tight deadlines.
- Travel: Willingness to travel occasionally for team meet-ups and client engagements.
Working Conditions
- This is a remote position, offering the flexibility to work from anywhere, with occasional travel required for team gatherings and strategic meetings.
- The role is contract-based to start, then can move to employee after the initial trial period.
Compensation and Benefits
- Competitive base salary plus commission based on performance.
- Opportunities for professional growth and advancement into more senior roles.
Application Process
- Please submit a tailored cover letter highlighting your experiences relevant to this role, including three professional references.
- Detail instances where you have effectively managed client relationships or led successful product demonstrations.
- We would also love to hear your insights on the transformation that the legal industry is undergoing due to AI.
- Include your resume and any other documents that support your application.
We encourage applications from individuals who are driven to excel and are eager to push the boundaries of what is possible in legal technology.
Industry
- Desktop Computing Software Products
Employment Type
Full-time contractor with view to full-time employment.
Senior Legal AI Sales Associate
Job Description
Company Introduction
Join us at AI Legal Assistant, Australia’s leading provider of AI-powered legal technology. We’ve built the most advanced AI software for lawyers across Australia and New Zealand and are now expanding our footprint to become the global benchmark in legal AI. Our high-performing team operates in a fast-paced, collaborative environment, dedicated to revolutionising legal practice and driving productivity gains across firms of all sizes.
This role is ideal for a tech-savvy lawyer with 3–8 years of experience who is ready to step away from traditional legal practice and take on a dynamic, client-facing role with a strong sales focus.
Location: Australia or New Zealand
Key Responsibilities
• Inbound & Outbound Sales:
Proactively manage inbound enquiries and conduct outbound outreach to generate and close new business opportunities with law firms and legal teams.
• Product Demonstrations:
Conduct engaging, tailored product demos that highlight the practical benefits and real-world applications of our AI software for legal professionals.
• Lead Management:
Effectively manage and maintain leads through our CRM system. Track interactions, follow up diligently, and progress leads through the sales funnel.
• Customer Onboarding & Support:
Support new clients with platform setup and ensure they have the essentials needed to get started. Provide responsive and friendly support to help clients quickly see value.
• Legal-Tech Advisory:
Act as a trusted guide to legal professionals, identifying pain points in their current workflows and recommending how our AI tools can address those gaps.
• Product Feedback Loop:
Capture and relay user feedback to the internal product and development teams. Provide insights to help shape future product features and improvements.
• Team Collaboration:
Work closely with the CEO and coordinate with the wider team, including support and technical staff, to ensure seamless client experiences.
Candidate Qualifications and Skills
• Fast Learner & Tech Savvy:
Comfortable navigating new technologies and digital platforms, with the ability to quickly become an expert on our software.
• Strong Communication Skills:
Clear, confident communicator—both written and verbal—with the ability to explain technical solutions in plain language to legal professionals.
• Sales Mindset:
Proven ability (or strong potential) to drive sales conversations, manage pipelines, and close deals in a professional, value-based manner.
• Flexible & Driven:
Willing to work flexible hours and do what’s needed to succeed in a high-growth, entrepreneurial environment.
• Travel:
Willing to travel occasionally for team gatherings and client meetings across Australia or New Zealand.
Working Conditions
This is a remote role, offering the flexibility to work from anywhere in Australia or New Zealand. Occasional travel may be required for strategic team or client events.
The role is contract-based to begin with, with the potential to convert to a permanent employee position after an initial trial period.
Compensation and Benefits
• Competitive base salary + commission, with on-target earnings (OTE) of $150K AUD
• Career progression opportunities into senior sales or strategic roles as the company grows
• Be part of a fast-moving legal tech company with global ambitions
Application Process
To apply, please submit:
• A tailored cover letter outlining relevant experience and motivation for the role
• Three professional references
• Examples of your experience managing client relationships and conducting successful software demos
• Your resume and any supporting documentation
We’d also love to hear your thoughts on how AI is reshaping the legal industry.
Industry
Legal Technology / SaaS / Software Sales
Employment Type
Full-time contractor with a view to full-time employment
